Effective Date: 27 Feb 2022

Virtual Specialists  understands that unforeseen circumstances may arise, and we strive to be accommodating when possible. This Refund Policy outlines the conditions under which we may offer refunds for our services.

General Policy:

Due to the nature of our services, which often involve customized work and upfront investment in planning and resources, all sales are generally considered final. However, we may consider offering refunds on a case-by-case basis under the circumstances listed below:

• Project cancellation before any work has begun: If you cancel your project before we have begun any work, we may offer a full refund, minus any non-refundable processing fees incurred by us.

• Mutual agreement to terminate the project: If both parties agree to terminate the project mid-way due to unforeseen circumstances, a partial refund may be issued based on the completed work and resources utilized.

• Proven service failure: If we fail to deliver the agreed-upon services due to our own negligence or inability to fulfill the project requirements outlined in the contract, we may offer a full or partial refund based on the severity of the failure.

Refund Process:

To request a refund, please submit a written request via email to [insert your email address] within [insert timeframe] of the service purchase or project initiation. Your request should include your name, contact information, project details, and the reason for your request.

Non-Refundable Items:

The following items are non-refundable:

• Rush fees, expedite fees, and other similar surcharges: These fees cover the additional costs associated with expedited services and are non-refundable once the service has been rendered.

• Third-party software or licenses: If your project requires the purchase of third-party software or licenses, these costs are non-refundable.